COOL GECKO SHIPPING POLICY

Last Updated: June 2026

Thank you for shopping with Cool Gecko.

This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Processing Time

All orders are processed after payment has been successfully received and cleared.

Orders are typically prepared and dispatched within 1–3 business days, subject to product availability and order volume.

Orders are not processed, shipped, or delivered on weekends or public holidays.

2. Delivery Method

Cool Gecko uses Aramex Store to Door as its primary delivery service provider.

All deliveries are subject to the terms, conditions, service levels, and operating procedures of Aramex and any subcontracted courier services.

3. Estimated Delivery Times

Estimated delivery times are:

8–11 business days from the date of dispatch.

Delivery timeframes are estimates only and are not guaranteed.

Delivery times may vary depending on:

• Delivery location
• Public holidays
• Weather conditions
• Courier network congestion
• High-volume sales periods
• Industrial action or strikes
• Load shedding and infrastructure disruptions
• Other events beyond the reasonable control of Cool Gecko

4. Delays

While Cool Gecko will make every reasonable effort to ensure timely delivery, we shall not be liable for delivery delays caused by:

• Aramex or any third-party courier;
• Weather conditions;
• Natural disasters;
• Civil unrest;
• Strikes or labour disputes;
• Government actions;
• Customs inspections;
• Incorrect delivery information supplied by the customer; or
• Any other circumstances beyond our reasonable control.

No refunds, credits, or compensation will be payable solely due to delivery delays where the order has been correctly processed and dispatched.

Nothing in this policy limits any rights that consumers may have under applicable South African law.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Cool Gecko shall not be responsible for failed deliveries, delays, losses, or additional courier charges resulting from incorrect or incomplete delivery information provided by the customer.

Should a parcel be returned to us due to an incorrect address or failed delivery attempt, the customer may be required to pay additional shipping fees before redelivery can be arranged.

6. Delivery Confirmation

Once an order has been dispatched, the customer will receive tracking information where available.

Responsibility for monitoring shipment progress rests with the customer after tracking details have been provided.

7. Risk and Ownership

Ownership of the goods passes to the customer upon full payment.

Risk in the goods passes to the customer upon delivery to the address specified in the order.

8. Lost or Damaged Shipments

If an order arrives damaged or appears to be lost in transit, customers must notify Cool Gecko within 7 days of the expected delivery date.

Cool Gecko may investigate the matter with Aramex before approving any replacement, refund, or other remedy.

Claims submitted after this period may not be accepted.

9. Delivery Areas

Cool Gecko currently delivers within South Africa.

Certain remote or outlying areas may require additional delivery time.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Cool Gecko

Email: coolgecko@kpza.co.za

Website: www.coolgecko.co.za